Remote Customer service Jobs • North America

Troubleshoot technical issues and provide actionable recommendations via chat, email, phone, and screen sharing. Engage with customers to ensure satisfaction. Maintain expertise in 10DLC and stay up-to-date on company products and services. Gather and share customer feedback with relevant teams to improve products and processes.

In this role, you will spend a lot of time working directly with customers and on projects that make the work that we do better. Ashby’s product encompasses a wide breadth, and is quite complex. You can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions. You will also spend time on projects that make the work that we do better.

The Customer Outcomes Principal Customer Success Executive will develop C-level executive relationships and relationship management across customer accounts, ultimately improving customer outcomes through product adoption and value realization. This role involves becoming a trusted advisor to C-level client leaders, facilitating customer success from strategic planning to execution, and managing large enterprise programs.

This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.

In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

As a Contact Centre Specialist II, Cards, be the first point of contact for clients calling in with questions or requests related to their banking needs. Assist clients with credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals. Demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives.

This role focuses on delivering an exceptional customer experience by leading clients through the full customer journey—from onboarding and training to long-term relationship management and expansion. You will serve as the main point of contact for your assigned accounts, coordinating training sessions, running quarterly business reviews, identifying opportunities to expand platform usage, and offering prompt and ongoing support as clients grow with our software.

Oversee day-to-day operations of our community channels, implement a long-term community growth strategy, and ensure company engagement. The role involves creating internal guidelines, directly engaging with the community, and requires someone who enjoys helping people and is familiar with hobbyist communities.

Partner with the C-suite and finance leaders, building trusted relationships that drive business and financial outcomes. Owning an end-to-end book of 40+ customers, leading onboarding, enablement, frontline support, and account management to ensure smooth adoption and measurable impact. Partner with product and sales to refine our pre- and post-sales experience and deliver a cohesive customer journey.

The Customer Success Executive will develop C-level executive relationships and relationship management across accounts to improve Customer Outcomes, leading to product adoption and value realization. The ideal candidate will have a successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology and organizational transformation.